FAQ
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FAQ

Q:The authenticity of Susino company?

A:The brand SUSINO has been renowned as “China’s Famous Brand”, “China’s Famous Exporting Brand”, “China’s Famous Label” etc. It was founded in 1995, specializing in the production of umbrellas for more than 20 years,one of the World’s largest producers of umbrellas



Q:What is the delivery time for bulk umbrella with logo order?

A:Under normal circumstances, the production time of 24-100 pcs bulk umbrella with logo is 3-7working days, the production time of 500-2000 pcs logo with umbrella is 10-25 working days, For a larger number of custom printed umbrellas, we will arrange the production time in advance and inform customers



Q:If I have my own design, can you make it?

A:Yes. If you want us to do the customized umbrella designed by yourself, we custom umbrellas wholesale are happy to accept your request. Please send the clear pictures to us combine with comments (size, color, etc)



Q:What is your MOQ for high quality logo umbrella

A:we accept to make 24 pieces/color/style . for bulk order pls contact with us by emai:service@susinoumbrella.com



Q:How do I know how much my order is?

A:On each product page, after you  selected the number of umbrellas and the number of printing sides ,  adding to the shopping cart, before payment, you will check whether the information you filled in is correct and display the price and shipping cost of the customized umbrella, there will be a total price .



Q:What do I need to provide for a custom umbrella?

A:After you selected the style/color of the umbrella, prepare the logo/text/image to be printed, and click on the order page: upload file, to upload,and also select the location and quantity of printing logo . You also can send your request  by email : service@susinoumbrella.com



Q:How do I know if my logo /text/image can be printed?

A:Normal logos/text/image can be printed. If you are not sure, you can prepare your logo /electronic file, contact customer service email service@susinoumbrella.com, we will give you a plan after receiving the email.



Q:What styles of your custom umbrellas are available?

A:we can provides umbrellas with customizable logos. there are folding umbrellas / stick umbrellas(golf umbrellas). The Auto open /Auto open & close / manual open etc ,there are many colors of the umbrella surface. You can contact the customer service mailbox to choose what you want Color and logo. If you haven't figured out what to print, we can help design or provide you with several popular logo styles.



Q:How do we make your umbrella?

A:After receiving your request or receiving your order, we will confirm your order whether it can be produced and the Stocking period , and will send you the final finalized drawing.when all your request are  no problem, it will be put into production.



Q:How long will it take to receive my umbrella after payment?

A:After receiving your order and confirming that there is no problem with your order, we will be put into production within 48 hours,  the lead time depends on the order quantity. It takes 3-7 working days if the  quantity is less than 1000 pieces, and it takes 10-20 working days if the  quantity is More than 1000 pieces



Q:Can I choose the color to match my logo?

A:The umbrella colors that can be selected on the product page can be used to match your logo, you can choose by yourself; the color of the logo only supports white, gold, and silver. If you have other color requirements, you can contact the customer service mailbox for consultation.


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